Refund Policy

1) General Principle

Service processes are initiated immediately after application and payment verification. Therefore, each refund request is reviewed based on process status and submitted records.

2) Minimum Waiting Period for Refund Requests

Refund requests can be submitted only after 15 days from the payment date. Requests submitted before 15 days are not accepted for review.

3) Cases Where Process May Extend

• Missing, inconsistent, or inaccurate applicant information
• Additional verification requirements from official/technical authorities
• Third-party infrastructure delays (operator, payment, service providers)
• Force majeure or legal/regulatory changes

In such conditions, completion timeline may be extended without this creating an automatic right to immediate refund.

4) Refund Eligibility and Evaluation

After the 15-day period, requests are evaluated according to process records, communication history, and service progress. Each request is reviewed individually.

5) Request Method

Refund requests must be sent through our official contact channels with applicant full name, payment date, and request details.

6) Final Provisions

This policy may be updated due to operational and legal requirements. Updated versions become effective once published on this page.